All items that are in stock will be shipped the same day if the order is placed prior to 12pm Pacific Standard Time Monday through Friday. Otherwise all in stock items will ship the next business day. Items that are not in stock normally take no more than 5 business days to be shipped. If you have an emergency shipment requirement, please contact us at (858)560-7266 to see if an item can be expedited.
Returns to Stock
Contact Paralan Corporation for a RMA number to have purchased items returned to stock. Paralan manufactured products can be returned with no restocking fee if returned within 30 days after purchase. The products can be returned to stock with no restocking fee for non-Paralan manufactured products, if returned within 14 days after purchase. All products, must be returned complete with the original packaging.
Returns for Repair
Contact Paralan Corporation for a RMA number to have the purchased items returned for repair. For Paralan manufactured products, Paralan will repair and return the purchased products no later than two weeks after receiving the items(s). For non-Paralan manufactured products, Paralan will send the product back to the product manufacturer for repair. It is acceptable for the customer to deal directly with the product manufacturer for repairs. All products must be returned complete with the original packaging.
All Paralan labeled products have a 2 year warranty. Products manufactured by other companies retain the warranties of the manufacturer. The following applies only to Paralan manufactured products:
PARALAN PRODUCTS LIMITED WARRANTY
Paralan Corporation (“Paralan”) warrants it's products (“Product”) to be free from defects in materials and workmanship for a period of two (2) years from the date of delivery to the original purchaser (“Purchaser”) from Paralan.
Repair or Replacement. Paralan’s obligation under this warranty is limited to replacing or repairing, at its option and at its facilities, any of the Products (except expendable parts thereof) that within the warranty period are returned to Paralan and that are found by Paralan to be defective in proper usage. Repair parts and replacement Products will be either new or reconditioned, at Paralan’s sole discretion and furnished on an exchange basis with any replaced parts or Products becoming the property of Paralan. In the event that Paralan determines, in its sole discretion, that the returned Product is not defective, Purchaser shall pay a testing and handling fee of seventy-five U.S. Dollars ($75.00) per unit tested. Products returned must be delivered to Paralan’s facility, or to an authorized Paralan service representative, with all included parts and accessories as originally shipped, along with proof of purchase and a Return Merchandise Authorization (RMA) number. The RMA number is obtained, in advance of shipment, from Paralan’s Customer Service Department and is valid for thirty (30) days. Purchaser will be responsible and liable for any missing or damaged parts.
Non-Paralan Products or Parts. Paralan is not liable for any defects in material or workmanship of any products or parts which Paralan does not design or manufacture, including but not limited to power supplies and cables. However, Paralan will honor the original manufacturer’s warranty for these products or parts. In the event that Paralan determines that any defect is not related to a Paralan manufactured Product, at Purchaser’s request Paralan shall repair or replace the defective parts at Purchaser’s cost and deliver the defective parts to Purchaser.
Abuse or Misuse. This limited warranty shall not apply if the Product has been misused, carelessly handled, defaced, modified or altered, or if unauthorized repairs have been attempted by others. Any such damage shall not be considered a defect.
Costs of Shipping. In order to obtain warranty service, the Product must be delivered to Paralan’s facility, or to an authorized Paralan service representative. The RMA number must be clearly marked on the exterior of the original shipping container or an equivalent. Purchaser agrees to pre-pay shipping charges one way, and to either insure the Product or assume the liability for loss or damage during transit. In the event that Paralan determines that a Paralan Product is defective, Paralan will pre-pay transportation charges back to Purchaser.
Limitation of Implied Warranties. THE FOREGOING WARRANTIES ARE IN LIEU OF ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATION ON THE PART OF PARALAN.
LIMITATION OF LIABILITY
PARALAN SHALL NOT BE LIABLE TO PURCHASER, TO ITS CUSTOMERS OR TO ANY OTHER PERSON FOR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY, OR FOR ANY LOSS OF OR INJURY TO BUSINESS, EARNINGS, PROFITS OR GOODWILL SUFFERED BY ANY PERSON, INCLUDING PURCHASER AND ITS CUSTOMERS, CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCTS SOLD PURSUANT TO THIS AGREEMENT; AND IN NO EVENT SHALL PARALAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES SUFFERED BY PURCHASER, ITS CUSTOMERS OR ANY OTHER PARTY, WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED ON CONTRACT, WARRANTY, TORT OR OTHERWISE, EVEN IF PARALAN SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. Any provision herein to the contrary notwithstanding, in no event shall Paralan’s liability exceed the actual amount paid by Purchaser to Paralan for such Products.
After receiving a RMA, Ship to: Paralan Corporation, 4655 Ruffner Street San Diego, CA 92111